General Updates

August 21, 2026 National Stock Exchange of India Limited BSE Limited (“BSE”) (“NSE”) Phiroze Jeejeebhoy Towers, Exchange Plaza, C-1 Block G, Bandra Kurla Complex Dalal Street, Fort, Mumbai - 400 001 Bandra [E], Mumbai – 400051 NSE Scrip Symbol: BLSE BSE Scrip Code: 544107 SUBJECT: Business Responsibility & Sustainability Report for the FY 2025-26 Dear Sir/Madam, Pursuant to Regulation 34(2)(f) of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 (“Listing Regulations”), please find enclosed herewith the Business Responsibility and Sustainability Report (BRSR) for the Financial Year 2025-26, which also forms part of the Annual Report for Financial Year 2025-26. The Business Responsibility & Sustainability Report is also available on the website of the Company and can be accessed at https://blseservices.com/ Kindly take the same on record. For BLS E-Services Limited Neha Baid Company Secretary & Compliance Officer ICSI Membership No.: A33753 Encl.: As above Corporate Overview Statutory Report Financial Statements Notice Business Responsibility and Sustainability Report The Company recognize that strong ESG performance is essential for achieving long-term success and fostering a more inclusive and equitable society. Our unwavering commitment to sustainability and transparency underscores our efforts to create lasting value for both the Company and our diverse group of stakeholders. This Business Responsibility and Sustainability Report reaffirms our dedication to responsible business practices. It is structured around the nine principles of the National Guidelines on Responsible Business Conduct (NGRBC) and offers a detailed account of our efforts to operate with integrity, accountability, and social responsibility. We are committed to maintaining open and ongoing engagement with our stakeholders to understand their ESG expectations and to continuously enhance our performance in this critical area. SECTION A : GENERAL DISCLOSURES I. Details of the listed entity S. Required Information 1 Corporate Identity Number (CIN) of the Listed Entity L74999DL2016PLC298207 2 Name of the Listed Entity BLS E-SERVICES LIMITED 3 Year of incorporation 2016 4 Registered office address G-4B-1 Extension, Mohan Co-Operative Indl. Estate, Mathura Road, New Delhi 110044 5 Corporate address Plot No-865, Udyog Vihar Phase-5, Gurugram, Haryana-122016 6 E-mail cs@blseservices.com 7 Telephone +91-11-45795002 8 Website www.blseservices.com 9 Financial year for which reporting is being done Financial year 2025-26 10 Name of the Stock Exchange(s) where shares are listed National Stock Exchange of India Limited and BSE Limited 11 Paid-up Capital Rs. 9085.64 Lakhs 12 Name and contact details (telephone, email address) of Name: Mrs. Neha Baid the person who may be contacted in case of any queries Designation: Company Secretary and Compliance Officer on the BRSR report E-mail: cs@blseservices.com Telephone:- landline no +91-11-45795002 13 Reporting boundary - Are the disclosures under this Standalone report made on a standalone basis (i.e. only for the entity) or on a consolidated basis (i.e. for the entity and all the entities which form a part of its consolidated financial statements, taken together). 14 Name of Assessment or Assurance Provider NA 15 Type of Assessment or Assurance obtained NA BLS E-Services Limited 113 Business Responsibility and Sustainability Report (contd.) II. Products/Services 16. Details of business activities (accounting for 90% of the turnover): S. Description of Main Description of Business Activity % of Turnover of the No. Activity entity 1 Business Correspondents BLS E-Services is a technology enabled 100% services, Assisted digital service provider, providing (i) Business E-services and Correspondents services to major banks in India, E-Governance Services (ii) Assisted E-Services; and (iii) E-Governance Services at grass root levels in India. Through its robust network it provide access points for delivery of essential public utility services, social welfare schemes, healthcare, financial, educational, agricultural and banking services for governments (G2C) and businesses (B2B) alike in addition to a host of B2C services to citizens in urban, semi- urban, rural and remote areas. 17. Products/Services sold by the entity (accounting for 90% of the entity’s Turnover): S. Product / Service NIC Code % of total Turnover contributed 1 Business Correspondents 749 100% services, Assisted E-Services and E-Governance Services III. Operations 18. Number of locations where plants and/or operations/offices of the entity are situated: Location Number of plants Number of offices Total National NA 4 4 International NA NA NA 19. Market Served by the entity: Number of locations Locations Number a. National (No. of States) 28 International (No. of Countries) - b. What is the contribution of exports as a percentage of 0% the total turnover of the entity? C. A brief on type of customers The company delivers Business Correspondent services for major Indian banks, along with value- added services for citizens in urban, semi-urban, rural and remote areas. Through its tech-enabled integrated business model, the Company provide the services in the G2C, B2C, B2B categories. 114 Annual Report 2025-26 Corporate Overview Statutory Report Financial Statements Notice IV. Employees 20. Details as at the end of Financial Year: a. Employees and workers (including differently abled): S. Particulars Total (A) Male Female No.(B) % (B/A) No.(C) % (C/A) Employees 1 Permanent (D) 123 97 78.86% 26 21.14% 2 Other than - - - - - Permanent (E) 3 Total employees 123 97 78.86% 26 21.14% (D+E) Workers 4 Permanent (F) NA NA NA NA NA 5 Other than NA NA NA NA NA Permanent (G) 6 Total workers (F+G) NA NA NA NA NA b. Differently abled Employees and workers: S. Particulars Total (A) Male Female No.(B) % (B/A) No.(C) % (C/A) Differently Abled Employees 1 Permanent (D) - - - - - 2 Other than - - - - - Permanent (E) 3 Total differently - - - - - abled employees (D+E) Differently Abled Workers 4 Permanent (F) - - - - - 5 Other than - - - - - Permanent (G) 6 Total differently - - - - - abled workers (F+G) 21. Participation/Inclusion/Representation of women: Total (A) No. and percentage of Females No. (B) % (B / A) Board of Directors 7 1 14.28% Key Management Personnel 1 1 100% (excluding Board of Directors) BLS E-Services Limited 115 22. Turnover rate for permanent employees and workers (Disclose trends for the past 3 years) FY 2025-26* FY 2024- 25* FY 2023-24 Male Female Total Male Female Total Male Female Total Permanent Employees 73.55% 51.43% 69.47% 64% 25% 58% 58% 29% 54% Permanent Workers NA *Turnover rate excludes inter-company transfer within the BLS Group. V. Holding, Subsidiary and Associate Companies (including joint ventures) 23. (a) Name of holding / subsidiary / associate companies / joint ventures S. Name of the holding / Indicate whether % of shares held Does the entity indicated No subsidiary / associate holding/ Subsidiary/ by listed entity at column A, participate in companies / joint Associate/ Joint the Business Responsibility ventures (A) Venture initiatives of the listed entity? (Yes/No) 1. BLS Kendras Private Wholly owned Subsidiary 100 No Limited 2 Starfin India Private Wholly owned Subsidiary 100 No Limited 3. Zero Mass Private Subsidiary 90.94 No Limited 4. Aadifidelis Solutions Subsidiary 57 No Private Limited 5. Sai Finent Advisory Step Down Subsidiary 57 No Private Limited VI. CSR Details (i) Whether CSR is applicable as per section 135 of Companies Act, 2013: (Yes/No) Yes (ii) Turnover (in Rs.) 87,34,68,421 (iii) Net worth (in Rs.) 4,23,25,81,457 VII. Transparency and Disclosure Compliances 25. Complaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct: Stakeholder Grievance Redressal FY 2025-26 FY 2024-25 group from whom Mechanism in Place(Yes/No) (If Number of Number of Remarks Num [Showing first 8,000 characters — download PDF for full document]