Transcript of earnings call - financial results for the quarter/period ended June 30, 2026

eClerx/SECD/SE/2026/131 August 11, 2026 BSE Limited National Stock Exchange of India Limited Corporate Relationship Department, Exchange Plaza, Plot No. C/1, Phiroze Jeejeebhoy Towers, Block G, Bandra - Kurla Complex 25th Floor, Dalal Street, Bandra (East), Fort, Mumbai - 400 001 Mumbai – 400 051 Dear Sir/Madam, Sub: Compliance under Regulation 30 of the Securities & Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015 Reg.: Transcript of the earnings call - financial results for the quarter/period ended June 30, 2026 Scrip Code: BSE - 532927 NSE – ECLERX Pursuant to the provisions of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, please find enclosed the Transcript of earnings call held on August 6, 2026 with respect to the financial results of the Company for the quarter/period ended June 30, 2026. This is for your information and records. Thanking you, Yours truly, For eClerx Services Limited Pratik Bhanushali VP-Legal & Company Secretary F8538 Encl.: as above Registered office address Ph: +91 (022) 6614 83011 eClerx Services Limited Fax: +91 (022) 6614 8655 Sonawala Building, 1st Floor, 29 Bank Street, Fort, Email: Contact@eclerx.com Amplify Business Results Mumbai – 400 02 3 , M a h a r a s h t r a , I n d i a C I N : ( L 7 2 2 0 0MH2000PLC125319) www.eclerx.com eClerx Services Limited August 06, 2026 eClerx Services Limited Q1FY27 Earnings Conference Call August 06, 2026 ECLERX MANAGEMENT: KAPIL JAIN – MANAGING DIRECTOR AND GROUP CEO SRINIVASAN NADADHUR – CHIEF FINANCIAL OFFICER CONFERENCE CALL PARTICIPANTS: CHIRAG SHAH – WHITE PINE INVESTMENTS DIPESH MEHTA – EMKAY GLOBAL SECURITIES GIRISH PAI - BOB CAPITAL MARKETS RAHUL JAIN – DOLAT CAPITAL ROHIT – AXIS CAPITAL SANDEEP SHAH -EQUIRUS SECURITIES SHRADHA AGRAWAL – AMSEC SECURITIES VAMSHI KRISHNA – KOTAK SECURITIES VARUN BANG – BANDHAN LIFE INSURANCE VINIT THAKUR – PLUS91 AMC YASH GOENKA – AWRIGA CAPITAL ADVISORS eClerx Services Limited August 06, 2026 Asha Gupta: Good day, and welcome to the Q1FY27 Earnings Call of eClerx Services Limited. Please note that this webinar will be recorded. To take us through the results today and to answer your questions, we have with us the top management of eClerx, represented by Kapil Jain, Managing Director and Group CEO; and Srinivasan Nadadhur, Chief Financial Officer. We will start the call with brief opening remarks by Kapil, which will be followed by Srinivasan, who will be sharing the financial update, and then we'll open the floor for a Q&A session. As usual, I would like to remind you that anything that is mentioned on this call that gives any outlook for the future or which can be construed as forward-looking statements must be viewed in conjunction with the risks and uncertainties that we face. These risks and uncertainties are included but not limited to what we have mentioned in the prospectus filed with SEBI and subsequent annual reports, which you can find on our website. Having said that, I will now hand over the floor to Kapil. Over to you, Kapil. Kapil Jain: Thank you, Asha, and good evening, everyone. Q1FY27 operating revenue was USD 125.9 million, up 15.2% year-on-year, with 2.8% sequential growth, our 12th consecutive quarter of sequential growth, reflecting consistent execution even in a mixed operating environment. INR revenue for the quarter was INR 11,524 million, up 23% year-on-year. Operating EBITDA was INR 2,652 million at a margin of 23%; PAT stood at INR 1,643 million at a margin of 14%. The sequential margin decline was driven mainly by wage increases. Strong revenue growth absorbed much of this impact, and we delivered healthy profitability while continuing to invest in our people and technology. New deal wins were USD 41 million, up 25% year-on-year, reflecting the momentum built over recent quarters. Client conversations remain healthy across the business and our service lines, which gives us confidence going forward. Analytics and Automation grew 7% sequentially, well ahead of the company average, and has now crossed a USD 100 million annual run rate, an important milestone for us. Our goal is to steadily increase the share of technology- led services in our business and stay relevant for our clients. I'll also give a brief overview of the vertical updates and some of the client wins. On the Hi-tech side, the outlook remains positive. Clients continue to invest in transformation programs. Demand for our AI and technology capabilities remains strong in this vertical. Emerging business, led by Finance and Accounting (F&A), has delivered strong growth for the fourth consecutive quarter. For one of our clients, we are expanding F&A support into the APAC region. Our combination of domain expertise and technology resonates strongly with SMB clients looking to automate their finance processes. On the Communication, Media, and Telecom side, we saw growth across our international centers - Cairo, Manila, and Fayetteville - supported by strong delivery and execution. We are adding new inbound sales capabilities and seeing growing client interest in diversifying delivery across these locations. In the BFSI segment, our compliance manager in the FCC space continues to receive a positive response. We are in discussions with several banks and asset managers, with some pilots completed successfully and others at various stages of evaluation. We won an engagement to set up a contact center for a banking client in our Fayetteville center in the U.S., one of our first examples of cross-selling CX services into BFSI. We also won work in the mortgage area, an area where we have had limited presence so far. And we have started operations in Coimbatore, which strengthens our delivery network and positions us to pursue larger opportunities and tap talent from the Coimbatore area. M&D and Retail, these verticals remain relatively soft. Clients continue to face supply chain challenges from the prolonged Middle East conflict, resulting in more cautious spending, longer decision cycles, and some delays in discretionary projects. Even so, client engagement remains active. Fashion and Luxury revenue was flat sequentially and up 2% year-on-year. We see some early signs of recovery and expect gradual improvement to continue in Q2. eClerx Services Limited August 06, 2026 In Technology and Analytics, AI demand continues to grow, especially in Hi-tech and BFSI. We see strong demand for data preparation and exploratory data analysis, which is the foundation for implementing AI. And these are often the first steps before clients move to larger agentic AI programs. In BFSI, we are deploying AI across document digitization, KYC screening, process workbench, and financial spreading, among many other areas as well. In CMT, we completed a successful QA 360 pilot with one of our large clients, which is going live in Q2. At full scale, it will audit around 0.5 million interactions every month across sales integrity, retention, and credit compliance. In creative services, our AI-powered creative platform, Fluid 4, now supports several of our clients in high-end fashion and retail. In terms of awards and recognition, we received several during the quarter. At the Economic Times Future Skills Award, we won a Silver for Excellence in Industry Alliance Skilling Infrastructure, and a Bronze for Excellence in Learning Platforms and Business Impact Measurement. Forrester featured eClerx in its business process outsourcing services landscape report, recognizing our strength in AI, consulting, analytics services, and industry AI services. At the Indian CSR and Sustainability Awards, we received the CSR Excellence in Education Award for our long-standing partnership with Sampal, which supports education in tribal and rural communities around Pune. The macroeconomic environment remains mixed, and clients continue to be selective in their spending. Even so, we expect another quarter of sequential growth. We have a [Showing first 8,000 characters — download PDF for full document]