Updates

Ref No: RML/2026-27/705 Date: August 10, 2026 BSE Limited National Stock Exchange of India Limited Scrip Code: 543228 Symbol: ROUTE Sub: Business Responsibility and Sustainability Report for the Financial Year 2025-26. Dear Sir/ Madam, Pursuant to Regulation 34(2)(f) of the SEBI (Listing Obligations & Disclosure Requirements) Regulations 2015, please find enclosed the Business Responsibility and Sustainability Report (“BRSR”) for the financial year 2025- 26 which also forms part of the Annual Report of the Company for financial year 2025-26. The BRSR is also available on the Company’s website at www.routemobile.com. We request you to kindly take the above information on record for the purpose of dissemination to the shareholders. Thanking you, Yours truly, For Route Mobile Limited Tejas Shah Company Secretary & Compliance Officer ICSI Membership No: A34829 Encl: as above Corporate overview | Performance | Strategic overview | Sustainability | Statutory reports | Financial statements Annexure-6 BUSINESS RESPONSIBILITY & SUSTAINABILITY REPORT About Route Mobile Limited Route Mobile Limited (“RML” or “Route Mobile”) is a leading CPaaS provider that caters to enterprises, over-the- top (“OTT”) players, and mobile network operators (“MNO”). Our Omnichannel CPaaS stack includes Enhanced Business Messaging, A2P Messaging, Roubot, OCEAN, Voice, Email, Digital Identity and Authentication solutions for global enterprise clients. Our clients include some of the world’s largest and most well-known organisations, including several Fortune Global 500 Companies. We offer cloud communication services to clients across diverse sectors, including Banking and Financial Services, Aviation, Retail, E-commerce, Logistics, Healthcare, Hospitality, Media and Entertainment, Pharmaceuticals and Telecom. Further, we offer SMS filtering, analytics, SMS firewall, SMSC, MMSC, and SMS monetization solutions to MNO globally. One of our unique strengths is our network of 1000+ connected operators, allowing us to provide SMS termination in any part of the world with the best routing. Established in 2004, we are serving more than 40,000 customers worldwide. Our goal is to add value at multiple touchpoints across the Omnichannel CPaaS value chain while addressing unique industry use cases for our clients. We are headquartered in Mumbai, India, and have operations in over 20 countries across Asia Pacific, the Middle East, Africa, Europe, and the Americas. Route Mobile is now a part of Proximus Global, a provider of digital services and communication solutions operating in Belgium and international markets. As our business grows, we're committed to making a positive impact on the environment, helping society, and being transparent. We always blend our sustainability goals with our business plans, seeing our focus on ESG as crucial for creating lasting value for everyone involved. This Business Responsibility and Sustainability Report includes our responses to questions on our practices and performance on key principles defined by Regulation 34(2)(f) of the SEBI (Listing Obligations and Disclosure Requirements) Regulations 2015 (“SEBI Listing Regulations”), covering topics across environment, governance, and stakeholder relationships. This report covers database on standalone basis unless otherwise specified. SECTION A: GENERAL DISCLOSURES I. Details of the listed entity 1. Corporate Identity Number (CIN) of the Listed Entity L72900MH2004PLC146323 2. Name of the Listed Entity Route Mobile Limited 3. Year of incorporation 14/05/2004 4. Registered office address SanRaj Corporate Park - 4th Dimension, 5. Corporate address 3rd Floor, Mind Space, Malad (West), Mumbai 400064, Maharashtra, India 6. E-mail ID investors@routemobile.com 7. Telephone +91-022-4033 7676 8. Website www.routemobile.com 9. Financial year for which reporting is being done April 1, 2025 to March 31, 2026 10. Name of the Stock Exchange(s) where shares are listed Listed on BSE Limited and National Stock Exchange of India Limited. 11. Paid-up Capital C 63,00,30,820 12. Name and contact details (telephone, email address) of the person Tejas Shah, who may be contacted in case of any queries on the BRSR report. Company Secretary & Compliance Officer investors@routemobile.com Telephone number: 022 40337688 13. Reporting boundary – Are the disclosures under this report made Standalone basis unless otherwise specified. on a standalone basis (i.e., only for the entity) or on a consolidated basis (i.e., for the entity and all the entities which form a part of its consolidated financial statements, taken together). 14. Name of assessment or assurance provider Not applicable 15. Type of assessment or assurance obtained Not applicable II. Products/ Services: 16. Details of business activities (accounting for 90% of the turnover): S. % of Turnover of Description of Main Activity Description of Business Activity No. the entity 1. Other information services activities Omni-Channel CPaaS and CXPaaS 92.07% 17. Products/Services sold by the entity (accounting for 90% of the entity’s turnover): S. % of total Product/Service NIC Code No. Turnover contributed 1. Enterprise Communication Services like A2P messaging 63999 92.07% III. Operations: 18. Number of locations where plants and/ or operations/ offices of the entity are situated: Location Number of plants Number of offices Total National 10 Not Applicable 35 International 25 19. Markets served by the entity: Our operations are spread across SE Asia, GCC region, Africa, LATAM, USA, UK and Europe. We have direct presence in more than 20 countries. a. Number of locations Locations Number National (No. of States) 4 International (No. of Countries) 21 b. What is the contribution of exports as a percentage of the total turnover of the entity? 12.53% c. A brief on types of customers W e cater to customers across different business verticals. Majority of our customer base is Business to Business (“B2B”). Our customer base encompasses a broad spectrum of industries, including Retail, E-commerce, Banking, Finance, Healthcare, Travel, and Government entities, with a core emphasis on fostering B2B connections and serving marquee clients. We empower enterprises across these sectors through customized messaging and communication solutions to optimize operations, enrich customer interactions, and fuel expansion. A dditionally, our services extend to MNOs, equipping them with tools to broaden network coverage, unlock new revenue channels and enhance support for their enterprise clientele. We also support resellers and aggregators, granting them access to our robust infrastructure and global network, enhancing their capabilities to deliver comprehensive communication solutions to their clients. 80 Route Mobile | Annual Report 2025-26 Corporate overview | Performance | Strategic overview | Sustainability | Statutory reports | Financial statements IV. Employees 20. Details as at the end of Financial Year 2025 – 2026: a. Employees and workers (including differently abled): S. Male Female Particulars Total (A) No. No. (B) % (B/A) No. (C) % (C/A) EMPLOYEES 1. Permanent (D) 497 399 80.28 98 19.72 2. Other than Permanent (E) 0 0 0 0 0 3. Total employees (D+E) 497 399 80.28 98 19.72 WORKERS 4. Permanent (F) Company does not employ any Worker as defined under Section 2(zr) 5. Other than Permanent (G) of the Industrial Relations Code, 2020. 6. Total workers (F+G) b. Differently abled Employees and workers: S. Male Female Particulars Total (A) No. No. (B) % (B/A) No. (C) % (C/A) DIFFERENTLY ABLED EMPLOYEES 1. Permanent (D) 1 NA NA 1 100 2. Other than Permanent (E) 0 NA NA 0 0 3. Total differently abled 1 NA NA 1 100 employees (D+E) DIFFERENTLY ABLED WORKERS 4. Permanent (F) 5. Other than permanent (G) Company does not employ any Worker as defined under Section 2(zr) of the Industrial Relations Code, 2020. 6. Total differently abled workers (F+G) 21. Participation/ Inclusion/ Representation of women No. and percen [Showing first 8,000 characters — download PDF for full document]