Analysts/Institutional Investor Meet/Con. Call Updates

www.capillarytech.com Date: November 06, 2026 To, To, BSE Limited National Stock Exchange of India Limited Listing Department Listing Department Phiroze JeeJeebhoy Towers, Dalal Exchange Plaza , Bandra Kurla Complex Street Fort, Mumbai -400001 Bandra (East), Mumbai -4000051 Scrip Code: 544614 Symbol: CAPILLARY Dear Sir/Madam, Subject: Announcement under Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 - Transcript - Earnings Call - Financial Results for the quarter and half year ended September 30, 2026. Pursuant to Regulation 30 read with Schedule III of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, (“SEBI Listing Regulations”), please find enclosed herewith the transcript of the earnings conference call with analysts and investors held on Monday, November 02, 2026. The said transcript is also being made available on the website of the Company and can be accessed at the following link: https://www.capillarytech.com/investors/ We request you to take the above information on records. Yours faithfully, For Capillary Technologies India Limited Gireddy Bhargavi Reddy Company Secretary and Compliance Officer Membership No. A17091 Place: Bengaluru Capillary Technologies India Limited CIN- L72200KA2012PLC063060 Regd. Office - 360, bearing PID No: 101, 360, 15th Cross Rd, Sector 4, HSR Layout, Bengaluru, Karnataka 560102 Email: secretarial@capillarytech.com Website: www.capillarytech.com Tel: 080-41225179 “Capillary Technologies India Limited Q2 FY27 Earnings Conference Call” November 02, 2026 MANAGEMENT: MR. ANEESH REDDY BODDU – FOUNDER, MANAGING DIRECTOR AND CHIEF EXECUTIVE OFFICER – CAPILLARY TECHNOLOGIES INDIA LIMITED MR. ANANT CHOUBEY – EXECUTIVE DIRECTOR, CHIEF FINANCIAL OFFICER AND CHIEF OPERATING OFFICER – CAPILLARY TECHNOLOGIES INDIA LIMITED Page 1 of 29 Capillary Technologies India Limited November 02, 2026 Kanav Khanna: Hi, good evening everyone and welcome to Capillary Technologies India Limited’s earnings call for Q2 and H1 FY 27. We have with us the management of Capillary Technologies represented by Aneesh Reddy, Anant Choubey and Rishi Ray. Before we start the call, we will just give a safe harbour statement where we say that every statement given on this call, which may contain or be related to business financial performance, strategy and results of Capillary Technologies Limited, will be identified as and can vary from the actual numbers in the future. So to start the call, I hand over the call to Aneesh. Aneesh, over to you. Aneesh Reddy: Thanks, Kanav. Welcome everyone to our Q2 results. We'll start with a quick introduction. For those of you who are joining us for the first time, please bear with me. It's the same slides we do every time. So quickly on us, you know, we play in the loyalty and customer engagement space. We are a global leader in loyalty management. We work with more than 20 of the Fortune 500 today, over 2.9 billion consumer profiles for the customers that we work with, roughly about 150 large enterprises as customers. We have customers in about 55 countries now, 19 global offices, about 750 full time employees. We typically work with large enterprises. It's multiyear recurring contracts, a lot of good AI, a lot of good automation. Compared to our competitors, you can run a stack with 1/5 the number of people, right? That's how productive the platform tends to be. For those of you who are new to this space, the best place to look at loyalty in detail is the Forrester wave. Forrester is a leading marketing analyst in the West. You know, they do a wave on every subcategory of marketing, which is more than 5,000,000 in TAM. They've had a wave on loyalty for many, many years now. So if you take the latest wave, which came out last December, that's the one that you see on the screen. This covers the top 15 providers, platform providers in the space. You can see us at the top right. Although Page 2 of 29 Capillary Technologies India Limited November 02, 2026 we are not the largest company in the space, we definitely the best rated both in terms of our current offering and the strategy of what we are building. And so if you look at spending a little bit of more time given loyalty is a new space. In Indian markets, if you look at, they have 27 criteria on which they evaluated this time's wave. Last time was a different number. We had a 5/5 on 22 of the 27. Again, if you read the commentary on what they talk about, they like about the capillary stack is our AI first platform approach. Quite a bit of the stuff on the stack is very AI native. Unlike a lot of our agency competitors like Epsilon or Coby or Bond brand, etc, where they tend to be more agencies with a very thin layer of software. So the other pieces given we support large enterprises, we do support a lot of complex programs and complex use cases. And of course, the report talks about customer feedback. And talks well about us in that sense. So let's move ahead, Rishi. Yeah, just quickly covering on the product stack. You know, what we try and do is deliver loyalty as an outcome, you know, and hence it's a fairly, you know, does a little bit more than loyalty in that sense. So what we do is we first plug into all the data sources or any place where a customer engages with the brand, right? So which could be your POS systems, your mobile apps, your social media, your 3rd party apps, etc. We get all of that into our native CDP. We don't monetize our CDP as a separate product today. It is more part of the core platform. Once the data is in, you have various apps that you can fire up; loyalty- which is a system of record for think of it as a points ledger for, you know, your loyalty program, right? So all your points, rewards, coupons, all of that in one place. That's the loyalty stack. You then have the engage stack, which is for personalized one on one automated communication journeys that you can run with customers. 3rd is our insight stack where we have. Over 80 different dashboards and playbooks on what you can do with loyalty data that's readily Page 3 of 29 Capillary Technologies India Limited November 02, 2026 available for the business to use. We finally have, you know, a reward stack, which is a redemption stack where you can redeem offers, you can redeem points and finally, this is a new product, experience plus. If you remember, in the last quarter, we spoke about acquiring the IP of this company called Customer Glue. So that product has been rebranded into Experience Plus. It is basically most of the capillary’s stack sits on the back end and helps you run a program at scale. But you know, you can run new promotions campaigns very quickly. What Experience Plus does is helps you do that in the front end. It is an SDK that sits in your mobile app or on your web front ends and, you know, from without writing a line of code, you can configure it to run a game to change- you know, whatever you want to do, right? So, and we're seeing some very good traction. We've already had 3 of our existing customers buying the stack. There's another 9 where we have proposals going, right? So that's on the experience plus side. And finally, we spoke a little bit about the AI piece. aiRA, which is our AI platform, sits horizontally across all these products. We have a more detailed slide on aiRA in the next slide, but the idea is aiRA is your growth agent. Yeah, so what we're trying to do with aiRA is given we are a system of record. aiRA is a system of intelligence and a system of workflow on top of all your customer transaction and loyalty data. So what it does is it connects into capillary into some of the other products which our customers use to keep their customer data, etc. And you know, helps you come up with growth strategies, helps you come up with execution like you can run a ton of campaigns, promotions, etc. And we natively integrated into an Adobe, Embrac [Showing first 8,000 characters — download PDF for full document]