Analysts/Institutional Investor Meet/Con. Call Updates

Ref No: RML/2026-27/727 Date: November 03, 2026 BSE Limited National Stock Exchange of India Limited Scrip Code: 543228 Symbol: ROUTE Sub: Transcript of the earnings conference call for the quarter and half year ended September 30, 2026. Dear Sir/Madam, We are enclosing herewith copy of the transcript of the Company's Q2 FY27 earnings conference call for Unaudited Financial Results for the quarter and half year ended September 30, 2026, held on Wednesday, October 28, 2026. Further, please note that no unpublished price sensitive information was shared/discussed by the Company during the said earnings call. You are requested to take the above information on record. The same is also uploaded on the Company’s website at www.routemobile.com. Thanking you, Yours truly, For Route Mobile Limited Tejas Shah Company Secretary & Compliance Officer ICSI Membership No: A34829 Encl: as above Route Mobile Limited Q2 FY27 Earnings Conference Call October 28, 2026 MANAGEMENT: MR. TUSHAR AGNIHOTRI – CHIEF EXECUTIVE OFFICER – ROUTE MOBILE LIMITED MR. VINAY BINYALA – CHIEF STRATEGY OFFICER & INVESTOR RELATIONS OFFICER – ROUTE MOBILE LIMITED MR. RAJESHWAR SINGH GILL – GROUP CHIEF FINANCIAL OFFICER – ROUTE MOBILE LIMITED Page 1 of 15 Route Mobile Limited October 28, 2026 Route Mobile Limited Q2 FY'27 Earnings Conference Call October 28, 2026 Moderator: Ladies and gentlemen, good day, and welcome to Route Mobile Limited Q2 FY27 Earnings Conference Call. As a reminder, all participant lines will be in the listen-only mode and there will be an opportunity for you to ask questions after the presentation concludes. Should you need assistance during the conference call, please signal an operator by pressing star then zero on your touchtone phone. Please note that this conference is being recorded. I now hand the conference over to Mr. Tushar Agnihotri, Chief Executive Officer, Route Mobile Limited. Thank you, and over to you, sir. Tushar Agnihotri: Thank you. Good evening, everyone, and thank you for joining us for Route Mobile's earnings call for the second quarter and first half of fiscal year 2027. I'm Tushar, and it's my pleasure to welcome you all. Joining me today are Vinay Binyala, who will take you through the operational and strategic highlights of the quarter; and Raj Gill, who will walk you through our financial performance in detail. Following our opening remarks, we will open the floor for questions. Before we begin, a quick note, our quarterly earnings presentation was uploaded yesterday, and I hope you had an opportunity to review it. Some of these statements made during the call may be forward-looking in nature and are subject to risks and uncertainties. Please refer to disclaimers in our presentation for further details. Now let me begin by setting the context for the quarter. At our strategy update in May, we outlined our ambition to move Route Mobile up the value chain from a messaging provider to a full stack AI-enabled customer engagement platform, while continuing to strengthen our operator business. Six months into this journey, we are beginning to see this strategy taking shape in what our customers are buying in the capabilities we've added and in how we are working with the wider Proximus Group. When we spoke in July, we explained that the dip in gross margin was driven by the loss of traffic from a few large high-margin customers. We also indicated that we expected to recover from this. Now this quarter, we made progress on that front. Gross margin recovered to 22.4% in quarter 2 from 20.9% in quarter 1. Also revenue on a Y-o-Y basis grew by 5.4%. Our focus this quarter was not simply in adding volume, but also on improving the quality and mix of our revenue and that distinction is very important. Our portfolio of new products, including RCS, WhatsApp and other IP messaging solutions grew more than 30% on a year-on-year basis and now contribute to over a tenth of our revenue. This is the shift in revenue mix we committed to at our strategy update in May. And we are now seeing it reflected clearly in our numbers. Q2 was also our first quarter with Heltar as part of Route Mobile. Page 2 of 15 Route Mobile Limited October 28, 2026 As you're aware, Heltar as our AI native no-code engagement layer to our existing channels. We are already taking these capabilities to our enterprise customer base through the Route Mobile and Proximus sales teams. This strengthens our move up the value chain from messaging towards full stack customer engagement platform. Now alongside our enterprise team -- the enterprise business, we are also building the operator business. Our AI-driven Firewall Solutions are now deployed at 12 operators, and we see a healthy pipeline of new opportunities. These solutions offer the potential for high-margin, recurring revenues. Together with network API, which we are developing with the Proximus Global ecosystem, they provide an additional growth opportunity alongside enterprise messaging. Our association with Global Telecom Group gives us an important advantage as we develop these capabilities and take them to the market. We've also strengthened our leadership and presence in key markets. In Latin America, Marko has joined us as CEO of Masiv, our Colombian subsidiary to lead the next phase of growth across the region. And in India, our participation at Global Fintech Fest helped deepen our engagement with financial service leaders and ecosystem partners. BFSI continues to be our largest vertical, making this as an important market for us. Looking ahead to the second quarter -- second half of the year, sorry, our priorities are clear. First, we will focus on converting our pipeline, particularly in high-margin opportunities across firewall solution and new products. Second, we will scale Heltar across markets, leveraging the broader Route Mobile and Proximus Global sales ecosystem. And third, we will maintain a large focus on cost discipline. Our priority remains execution, improving the quality of revenue, building high-value capabilities and delivering sustainable long-term value for our stakeholders. With that, let me hand over to Vinay, who will take you through the operational and strategic highlights of the quarter in greater detail. Over to you, Vinay. Vinay Binyala: Thank you, Tushar. Good evening, everyone. I hope you're all doing well. As Tushar mentioned, we uploaded our quarterly earnings presentation earlier, and I hope you had a chance to review it. Let me structure my comments in four parts. First, the shape of our revenue growth this quarter; second, gross margin and how the specific items we discussed in Q1 have played out. Third, a few key business metrics; and finally, the key business developments of the quarter. Starting with revenue. In Q2 FY27, revenue from operations was INR.1,180 crores, up 5.4% year-on-year and 2.4% quarter-on-quarter. For the first half of FY27, revenue grew 7.4% year- on-year to INR.2,331 crores. We processed 47.6 billion billable transactions during the quarter and 93.4 billion in the first half, approximately 11% more than in the first half of last year. I would again highlight the quality of this growth. Page 3 of 15 Route Mobile Limited October 28, 2026 Our new products portfolio comprising RCS, WhatsApp and other IP-based messaging solutions grew 36.7% year-on-year and 35.8% quarter-on-quarter to INR.128 crores in Q2. It now contributes more than 10% of our revenue compared with approximately 8% a year ago and continues to grow meaningfully faster than the company as a whole. We are seeing this growth across use cases such as conversational commerce, customer care and banking journeys, as well as in RCS, supported by the expansion of our direct operator coverage. ILD business continues to face growth challenges, and we remain focused on managing it for absolute gross profit rather than volume. Second, on gross profit. Last quarter, we explained that our gross profit margin of 20.9% wa [Showing first 8,000 characters — download PDF for full document]