NSEPress Release30 Sept 2026 · 30 Sept 2026, 10:58 am
Press Release
Coforge Limited · COFORGE
✦ AI Summary▲ PositiveProduct Launch
Coforge Limited has launched CXNova, an AI-native customer experience (CX) platform designed to help enterprises deliver personalization, engagement, and continuous optimization across critical customer touchpoints.
Analysis Scores
Earnings Impact2/10
Growth Catalyst8/10
Governance Concern1/10
Regulatory Risk1/10
Balance Sheet Risk1/10
Liquidity Impact8/10
Market Sentiment8/10
✦ Ask a Question
Ask anything about this announcement — AI will answer based on the filing content.
Full Announcement
Coforge Limited has informed the Exchange regarding a press release dated September 30, 2026, titled ""Coforge Launches CXNova, an Agentic CX Orchestration Platform that Delivers Intelligent, Real-Time Customer Experiences"".
Attachments (1)
📄pdf
Download →
COFORGE_30092026105841_2llIntimationofPressReleasellSeptember302026.pdf
View document text
September 30, 2026
The Manager, The General Manager,
Department of Corporate Services Department of Corporate Services
BSE Limited The National Stock Exchange of India Limited
Floor 25, P.J. Towers, Exchange Plaza,
Dalal Street, Mumbai – 400 001 Plot No. C/1, G Block, Bandra Kurla Complex,
BSE Scrip code – 532541 Bandra, Mumbai – 400 051
Equity ISIN INE591G01025 NSE Symbol – COFORGE
Dear Sir/Madam,
Subject: Press Release
Pursuant to applicable provisions of SEBI (Listing Obligations & Disclosure Requirements) Regulations,
2015, as amended, (“SEBI Listing Regulations”) please find enclosed press release of the Company
announcing that “Coforge Launches CXNova, an Agentic CX Orchestration Platform that Delivers
Intelligent, Real-Time Customer Experiences.”
We request you to take the above on record.
For Coforge Limited
Barkha Sharma
Company Secretary & Compliance Officer
Encl.: As above
Coforge Limited Registered office: www.coforge.com
Special Economic Zone, Plot No. TZ-2& 2A Plot No. 13, Udyog Vihar, Phase-IV, Sector-18, Secretarial@coforge.com
Sector - Tech Zone, Greater Noida (UP) - 201308, India Palam Road, Gurugram - 122015, Haryana, India
T: +91 120 4592300 | F: +91 120 4592 301 T: 0124-4627837 CIN: L72100HR1992PLC128382
Coforge Launches CXNova, an Agentic CX Orchestration
Platform that Delivers Intelligent, Real-Time Customer
Experiences
Greater Noida, India / Princeton, NJ, USA – September 30, 2026 - Coforge, an AI-
native engineering services leader, today announced the launch of CXNova, an AI-native
customer experience (CX) platform designed to help enterprises deliver personalization,
engagement, and continuous optimization across critical customer touchpoints. Built on a
multi-agent architecture, CXNova enables organizations to transform disconnected AI,
content, and channel systems into a unified experience execution layer.
Enterprises have made significant investments in AI, digital experience platforms, and data
ecosystems, yet many struggle to operationalize AI across the customer journey. CXNova
addresses this gap with an agentic CX orchestration layer that enables systems to turn
strategic intent into scalable, autonomous customer journeys that learn, adapt, and deliver
business value.
At its foundation, CXNova employs domain-specific ontologies and enterprise knowledge
graphs that connect customer, content, product, journey, and operational intelligence, giving
every agent a shared understanding of business context. Building on this intelligence layer,
specialized content, context, and canvas agents work together to understand, decide, create,
and adapt experiences in real time.
Content agents dynamically generate, adapt, and optimize content using enterprise
knowledge, structured data, and domain-trained models to ensure personalization and brand
compliance at scale. Context agents interpret identity, intent, behavior, and real-time signals
to drive next-best-action decisioning across the customer journey. Canvas agents dynamically
assemble and deliver experiences across digital and physical touchpoints like web, mobile,
conversational, and emerging interaction channels.
These capabilities are enhanced by industry-specific agents with embedded language,
knowledge, experience patterns, and decision models, as well as a centralized agent
orchestration and experience operations (XOps) control plane that coordinates autonomous
agents, enterprise systems, and human expertise.
“At Coforge, we believe the next phase of digital transformation is not about adding more AI
features. It’s about orchestrating experiences that can act in the moment,” said Kapil Tyagi,
Senior Vice President and Head of Experience, Coforge. “CXNova brings together five
integrated capability areas to power an autonomous, experience-led enterprise with governed
decision-making, continuous learning, and scalable experiences that become more intelligent
with every interaction.”
The CXNova platform is ready for enterprise-scale deployment across industries including
travel, airlines, banking and financial services, insurance, and healthcare. It integrates with
existing enterprise ecosystems to enable rapid adoption and scalable CX transformation.
Coforge Limited Registered office: www.coforge.com
Special Economic Zone, Plot No. TZ-2& 2A Plot No. 13, Udyog Vihar, Phase-IV, Sector-18, Secretarial@coforge.com
Sector - Tech Zone, Greater Noida (UP) - 201308, India Palam Road, Gurugram - 122015, Haryana, India
T: +91 120 4592300 | F: +91 120 4592 301 T: 0124-4627837 CIN: L72100HR1992PLC128382
About Coforge:
Coforge is an AI-native engineering services leader, where AI is the very foundation of how
we design, build, and deliver intelligent solutions for our clients. We use AI and
hyperspecialized industry expertise to engineer autonomous enterprises. We combine AI
agents with our AI-enabled workforce, including specialized FDEs in hybrid pod-based delivery
units. With a deep focus on trusted AI, our solutions are secure, governed, and enterprise-
grade. We are outcome-led by design. Moving beyond AI experimentation, we deliver
measurable business outcomes – lower operating costs, faster cycle times, higher conversion
rates, and sustained margin growth.
Media Contact:
Santanu Bhattacharya (India)- santanu.b@coforge.com
Coforge Limited Registered office: www.coforge.com
Special Economic Zone, Plot No. TZ-2& 2A Plot No. 13, Udyog Vihar, Phase-IV, Sector-18, Secretarial@coforge.com
Sector - Tech Zone, Greater Noida (UP) - 201308, India Palam Road, Gurugram - 122015, Haryana, India
T: +91 120 4592300 | F: +91 120 4592 301 T: 0124-4627837 CIN: L72100HR1992PLC128382