General Updates

September 25, 2026 To, To, Bombay Stock Exchange Limited National Stock Exchange of India Limited Phiroze Jeejeebhoy Towers, Exchange Plaza, Dalal Street, Plot no. C/1, G Block, Fort, Bandra-Kurla Complex Mumbai – 400 023 Bandra (E), Mumbai - 400 051 Dear Sir / Madam, Sub: Presentation at the 31st Annual General Meeting Please find attached herewith the presentations being made at the 31st Annual General Meeting of the Company commencing at 5:00 p.m. IST today. Thanking you, For HINDUJA GLOBAL SOLUTIONS LIMITED Narendra Singh Company Secretary F4853 HINDUJA GLOBAL SOLUTIONS LIMITED Corporate Office: Gold Hill Square Software Park, No. 690, 1st Floor, Hosur Road, Bommanahalli, Bengaluru - 560 068. India. Telephone: +91-80-4643 1000 / 4643 1222 Regd. Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051. India. Telephone: +91-22-6136 0407, E-mail: investor.relations@hgs.com Website: www.hgs.com Corporate Identity Number: L92199MH1995PLC084610 Venkatesh Korla Global CEO, HGS New Era Of Business – Customer Expectations Are Being Rewritten The best experience a customer has with any brand today… is becoming the expectation from every brand. Customer loyalty is now the ultimate differentiator. Enterprises need partners who can combine: - Industry and process expertise - Customer experience expertise - Data, technology, and AI - Human judgment and trust HGS is bringing these capabilities together to help clients build loyalty and competitive advantage. Intelligent Intelligent Interactions Operations How We Are Reimagining Driving efficiency customer and business Transforming engagement. outcomes. One HGS. Three connected capabilities. Intelligent Platforms Connecting data, technology, and AI at scale. Together, they enable Intelligent Experiences across the enterprise. Turning Strategy Into Action Expanding our portfolio with AI-enabled solutions Building repeatable, industry-led offerings Increasing integrated, multi-tower engagements Co-creating with clients – FDE model, AI CoEs Moving from PoCs to PoVs Strengthening global delivery and strategic partnerships Introduced a new brand identity reflecting our transformation and future direction in March 2026. Transformation is now embedded in how we sell, build and deliver value. Delivering Measurable Results For Clients Transformation generating value across real business workflows. Marketing Sales Service Operations Compliance Omnichannel Predictive lead scoring Agentic AI handling Demand sensing and AI-powered risk personalization and and AI-powered end-to-end customer automated supply detection and campaign optimization revenue forecasting interactions at scale chain replenishment regulatory monitoring Beauty Products Medical Device Local Government Leading CPG Food A mid-size US Bank Innovator Manufacturer Authorities Company AI enabled framework for AI-driven patient AI-augmented CHC Connected planning Secure, explainable AI for trends research engagement for medical checklist preparation for replacing disconnected fraud monitoring at a device sales via Speech AI adult social care councils spreadsheets leading U.S. bank § Identifies market shifts 4-8 § 50% more patient § 30 min per checklist (vs. § $1M+ in potential savings § 100x increase in analyst weeks ahead engagement 4+ hours) § 85% reduction in manual productivity § Automates 60-70% of § 35–45% increased § ≈0% rework rate intervention § <200 sec per case research effort potential sales processing time § 40+ practitioners scaling § 85% process automation § Persona-based AI platform § <5 sec response to patient across 3 councils § 60% false positive with human oversight for queries reduction trend identification and actionable insights Signs of Momentum Our clients and the market are responding well: Client NPS reached 60 - HGS in the top quartile AUTOMATE THE TRANSACTION… FY2026 was our best-ever year for new client wins, HUMANIZE THE EXPERIENCE. with 79 new logos Our pipeline is growing across service lines and The new HGS combines technology, data, multi-tower opportunities process, and human expertise to deliver Intelligent Experiences. The transformation is underway. Powered by Realized AI, we are scaling what works and turning our investments into measurable business value. Thank You Vynsley Fernandes Whole-time Director, HGS, and CEO, NXTDIGITAL Media Businesses NXTDIGITAL Media Group 4+ million connected Presence in 4,500+ pin 200,000kms of partner Recognition for digital homes codes & owned network innovation NXTDIGITAL Media Group The HITS satellite and digital cable Along with 15,000 franchisee OneOTT, the broadband vertical continues to be a significant player are present in 4,500+ pin codes networks; NXTDIGITAL access to was awarded the “Best Future in India, connecting over 4mn across 1,500 cities and towns. fiber connectivity spans over Ready Network of the Year 2025- homes through its services across 200,000kms across India 26” at the prestigious BCS Ratna Broadband presence is across digital cable, HITS satellite service Awards 350+ cities and towns and wired broadband Enterprise business grows CelerityX, the enterprise business of the broadband vertical has continued to accelerate its growth, delivering 5,000+ links in FY26 CelerityX continues to provide a strong value proposition of being one of the few companies that can connect India seamlessly; leveraging the media groups franchisee base of over 15,000 partners in 4,500+ pin codes Project GANGA Project GANGA or “Government Assisted Network for Growth & Advancement:” is the vision of the Hon’ble Chief Minister of Uttar Pradesh, Sh. Yogi Adityanath It is a Government assisted self employment generation programme for growth & advancement of youth, focusing on empowerment and sustainable livelihoods in the new digital economy. The project is being implemented by the State Transformation Commission (STC) in association with the broadband vertical of the Hinduja Group. § Create locally operated micro-broadband entrepreneurs, Digital Service Providers or Under STC’s guidance and support, Project GANGA is expected to not only DSPs, each deploying a fiber network serving 200–300 households. create direct employment but support development of a digital ecosystem § It is estimated that the ecosystem could create as many as ~100,000 indirect jobs, through installation and service support providing skill development opportunities linked to sales and service support, billing, customer services etc. for youth of UP 10,000+ 1,00,000+ 20 Lakh+ +15% Local Entrepreneurs created as DSPs sustainable jobs created in the affiliated Households connected across the state with Broadband penetration to facilitate an across the state, generating direct digital ecosystem reliable broadband emerging digital economy employment of ~50,000 Project GANGA Milestones MOU Signing Launch of Project GANGA initiative Training of potential DSPs OneOTT Intertainment Ltd. (OIL), the broadband vertical of the The Hon’ble CM of UP, Sh. Yogi Adityanath launched Project The Project GANGA team of OIL commenced application processing Hinduja Group signed an MOU with the State Transformation GANGA formally on 9th June’26 – activating the website and portal for and; both physical & online training of selected applicants Commission, Government of Uttar Pradesh in March 2026 potential DSPs to apply. commenced in June’26. Ready for launch Project GANGA has seen significant traction, aided by high visibility campaigns and press coverage - and the first networks are ready to go ‘live’. 3,000+ applications received 600+ applicants trained in First 10 DSP networks on the Project GANGA business, technical & connected and ready to be website & portal operational aspects rolled out SERVICES PORTFOLIO § Wired high-speed broadband to the home § Capability for deployment of CCTV solutions § IPTV : Internet Protocol Television § Public WIFI solutions § Access to OTT platforms (li [Showing first 8,000 characters — download PDF for full document]