Updates

14th July 2026 National Stock Exchange of India Limited BSE Limited (Scrip Code: FSL) (Scrip Code: 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Business Responsibility and Sustainability Reporting FY 2025-26 Pursuant to Regulation 34(2)(f) of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, we are submitting herewith the Business Responsibility and Sustainability Report for Financial Year 2025-26 along with Independent Practitioners’ Limited Assurance Report on the BRSR Core Indicators, provided by Deloitte Haskins & Sells LLP, which also forms part of the Annual Report for Financial Year 2025-26. You are kindly requested to take the same on record and oblige. Thanking you, For Firstsource Solutions Limited Pooja Nambiar Company Secretary Encl: A/a Firstsource Solutions Ltd 1st Floor, Athena Towers, Mindspace Malad, Goregaon (W), Mumbai – 400 063 India Tel: +91 (22) 6666 0888 | Fax: +91 (22) 6666 0887 | Web: www.firstsource.com (CIN: L64202MH2001PLC134147) Corporate Overview Statutory Reports Financial Reports Business Responsibility and Sustainability Report Section A: General Disclosures I. Details of the listed entity 1 Corporate Identity Number (CIN) of the Listed Entity L64202MH2001PLC134147 2 Name of the Listed Entity Firstsource Solutions Limited 3 Year of incorporation December 6, 2001 4 Registered office address 1st Floor, Athena Towers, Mindspace Malad, Goregaon (W), Mumbai – 400 063 India 5 Corporate address 1st Floor, Athena Towers, Mindspace Malad, Goregaon (W), Mumbai – 400 063 India 6 E-mail investor.relations@firstsource .com 7 Telephone +91 22 6666 0888 8 Website https://www.firstsource.com/ 9 Financial year for which reporting is being done April 1, 2025 – March 31, 2026 10 Name of the Stock Exchange(s) where shares are listed • BSE Limited • National Stock Exchange of India Limited (NSE) 11 Paid-up Capital ` 6,969.91 million 12 Name and contact details (telephone, email address) of the person Name: Ms Shamita Mukherjee who may be contacted in case of any queries on the BRSR report Designation: Chief Human Resource Officer (CHRO) E-mail id: investor.relations@firstsource.com Contact: +91 22 6666 0888 13 Reporting boundary - Are the disclosures under this report made on a The disclosures contained in this Business Responsibility and standalone basis (i.e. only for the entity) or on a consolidated basis (i.e. Sustainability Report (BRSR) are presented on a consolidated for the entity and all the entities which form a part of its consolidated basis and encompass Firstsource Solutions Limited and all financial statements, taken together) entities included in its consolidated financial statements for FY 2025–26. The report covers operations across all geographies in which the Group has presence, including India, the United States, the United Kingdom, the Philippines, Mexico, Australia, South Africa, Romania, Trinidad & Tobago, and the United Arab Emirates. Unless otherwise specified, all quantitative and qualitative disclosures reflect consolidated performance and data for the Group as a whole. FY 2025–26 marks the first year in which the BRSR disclosures have been prepared on a consolidated basis. Accordingly, certain disclosures may not be directly comparable with FY 2024–25, as the previous year's BRSR was prepared on a standalone basis and reflected data pertaining only to Firstsource Solutions Limited. Any material limitations to year-on-year comparability arising from this change in reporting boundary should be considered while interpreting performance trends and metrics. 14 Name of assessment or assurance provider Deloitte Haskins & Sells LLP 15 Type of assessment or assurance obtained BRSR Core KPI's - Limited Assurance II. Products/services 16. Details of business activities (accounting for 90% of the turnover): Sr. % of Turnover of Description of Main Activity Description of Business Activity No. the entity 1 BPS services (NIC Code: 63999) To provide IT enabled BPS services to Banking and Financial services, 100.00% Healthcare, Communication Media and Technology and Other Diverse Industries. 17. Products/Services sold by the entity (accounting for 90% of the entity's Turnover): Sr. % of total Turnover Product/Service NIC Code No. contributed 1 Healthcare 63999 33.40% 2 Banking, Financial Services 63999 32.40% 3 Communication Media & technology 63999 21.20% 4 Other Diverse Industries 63999 13.00% 1 | Annual Report 2025 - 26 III. Operations 18. Number of locations where plants and/or operations/offices of the entity are situated: Locations Number of plants Number of offices Total National 0 20 20 International 0 37 37 19. Markets served by the entity: a. Number of locations Locations Number National (No. of States) 8 International (No. of Countries) 9 Note: These are operational locations as on 31st March 2026 b. What is the contribution of exports as a percentage of the total turnover of the entity? 99.74% c. A brief on types of customers Firstsource assists customers in reimagining business processes and enhancing efficiency through digital interventions and solutions in the banking and financial services, healthcare, communications, media & technology, and other diverse industries. Firstsource's customers represent a wide range of industry sectors across the world. Firstsource serves more than 150 clients, including Fortune 500 and FTSE 100 companies across diversified sectors IV. Employees 20. Details as at the end of Financial Year: a. Employees and workers (including differently abled): Sr. Male Female Others Particulars Total (A) No. No. (B) % (B/A) No. (C) %(C/A) No. (E) % (E/A) EMPLOYEES 1 Permanent (D) 8292 4938 59.55% 3350 40.40% 4 0.05% 2 Other than Permanent (E) 17 7 41.18% 10 58.82% 0 0 3 Total employees (D + E) 8309 4945 59.51% 3360 40.44% 4 0.05% WORKERS 4 Permanent (F) 25300 12436 49.15% 12816 50.66% 48 0.19% 5 Other than Permanent (G) 2596 1197 46.11% 1399 53.89% 0 0 6 Total workers (F + G) 27896 13633 48.87% 14215 50.96% 48 0.17% b. Differently abled Employees and workers: Sr. Male Female Others Particulars Total (A) No. No. (B) % (B/A) No. (C) %(C/A) No. (D) %(D/A) DIFFERENTLY ABLED EMPLOYEES 1 Permanent (D) 78 36 46.15% 42 53.85% 0 0 2 Other than Permanent (E) 0 0 0.00% 0 0.00% 0 0 3 Total differently abled employees (D + E) 78 36 46.15% 42 53.85% 0 0 DIFFERENTLY ABLED WORKERS 4 Permanent (F) 300 92 30.67% 202 67.33% 6 2.0% 5 Other than Permanent (G) 8 3 37.50% 5 62.50% 0 0 6 Total differently abled workers (F + G) 308 95 30.84% 207 67.21% 6 1.95% 21. Participation/Inclusion/Representation of women No. and percentage of Total (A) Females No. (B) % (B/A) Board of Directors 11* 2 18.18% Key Management Personnel 3 1 33.33% Note: *Mr Sunil Mitra, Independent Director, passed away in January 12, 2026 and has therefore not been included in the reported count as of the reporting date. Mr Paras Kumar Chowdhary, who was appointed as an Independent Director with effect from March 5, 2026 has been included in the count. Accordingly, the disclosure reflects the composition of the Board as at the end of the reporting period. Firstsource Solutions Limited | 2 Corporate Overview Statutory Reports Financial Reports 22. Turnover rate for permanent employees and workers (Disclose trends for the past 3 years) FY 2023-24 FY 2025-26 FY 2024-25 (Turnover rate in the year prior to (Turnover rate in current FY) (Turnover rate in previous FY) the previous FY) Male Female Total Male Female Total Male Female Total Permanent employees 18.39% 17.37% 17.99% 16.68% 18.98% 17.46% 15.71% 20.16% 17.00% Permanent workers 35.62% 34.18% 34.92% 33.30% 31.17% 32.49% 36.50% 39.12% 37.51% Note: 1. The turnover excludes ‘less than 180 days’ and ‘ramp-down turnover’. 2. All categories, such as permanent, part-timers, etc. have been included in the empl [Showing first 8,000 characters — download PDF for full document]