Press Release

Date: 23rd September 2026 National Stock Exchange of India Ltd BSE Limited Exchange Plaza, Plot No.C-1, G Block Phiroze Jeejeebhoy Towers, Bandra Kurla Complex, Bandra (East), Dalal Street, Mumbai - 400 051 Mumbai 400 001 Security Code: ONEPOINT Scrip Code: 544748 Sub: In(cid:415)ma(cid:415)on of Press Release regarding securing of Customer Experience Centre of Excellence (CoE) mandate valued at INR 39.32 Crores from a leading power u(cid:415)lity Company. Ref.: Regula(cid:415)on 30 of Securi(cid:415)es and Exchange Board of India (Lis(cid:415)ng Obliga(cid:415)ons and Disclosure Requirements) Regula(cid:415)ons, 2015. Dear Sir/Madam, Pursuant to Regula(cid:415)on 30 of the SEBI (Lis(cid:415)ng Obliga(cid:415)ons and Disclosure Requirements) Regula(cid:415)ons, 2015, we are pleased to inform you that One Point One Solu(cid:415)ons Limited has secured a Customer Experience Centre of Excellence (CoE) mandate valued at INR 39.32 Crores from a leading power u(cid:415)lity company. The engagement will be delivered from the Company's Navi Mumbai and Indore delivery centres and will cover an integrated customer experience ecosystem comprising customer contact centre opera(cid:415)ons, Physical Experience Centres (PEC), back-office support and digital customer service func(cid:415)ons. We are enclosing a copy of the Press Release detailing this achievement. The Press Release is also available on the Company's website at www.1point1.com. We request you to kindly take the same on record. Thanking you, Yours faithfully, For One Point One Solu(cid:415)ons Limited Pritesh Sonawane Company Secretary & Compliance Officer Place: Mumbai Encl.: As above ONE POINT ONE SOLUTIONS LIMITED Corporate Office: C-42, TTC Industrial Area, MIDC, Village Pawane, Navi Mumbai, Maharashtra- 400 705. T. 022 6687 3800 F. 022 6687 3889 CIN: L74900MH2008PLC182869 website: www.1point1.com Reg. Office: Unit No. 501, 5th Floor, Naman Centre, G-Block, C-31, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India, 400051. Mumbai. Gurgaon. Indore. Bangalore. Chennai ONE POINT ONE SOLUTIONS LIMITED SECURES INR 39.32 CRORE CUSTOMER EXPERIENCE CENTRE OF EXCELLENCE MANDATE FROM LEADING POWER UTILITY: Mumbai, 23rd September 2026: One Point One Solutions Limited (NSE: ONEPOINT | BSE: 544337), listed AI-powered customer experience and enterprise operations company, has secured a Customer Experience Centre of Excellence (CoE) mandate valued at INR 39.32 Crores from a leading power utility, further strengthening its enterprise order pipeline and expanding its presence in the critical infrastructure and utilities sector. The mandate represents a significant enterprise-scale engagement for One Point One Solutions Limited and reinforces the company's strategy of building large, integrated customer experience programs powered by technology, AI and operational expertise. The engagement will be delivered from the company's Navi Mumbai and Indore delivery centres and will cover an integrated customer experience ecosystem comprising customer contact centre operations, Physical Experience Centres (PEC), back-office support and digital customer service functions. Expanding AI-Led Customer Experience Opportunity: Under the mandate, One Point One Solutions Limited will deploy its operational and domain capabilities alongside ResolX, its Agentic AI arm, to enhance customer engagement, automate high- volume processes, strengthen analytics-led decision-making and improve service responsiveness. The integration of AI and automation across a large-scale customer experience environment is expected to create opportunities for greater process efficiency, improved customer experience and scalable delivery, strengthening One Point One Solutions Limited positioning as enterprises increasingly transition from traditional outsourcing models towards technology-led, outcome-oriented customer experience operations. The multi-function nature of the mandate expands One Point One Solutions Limited engagement beyond conventional contact centre operations and demonstrates its ability to manage end-to-end customer experience ecosystems across physical, voice, digital and back-office channels. Commenting on the mandate, Akshay Chhabra, Chairman & Managing Director, One Point One Solutions Limited, said, "This INR 39.32 crore mandate is an important milestone in One Point One Solutions Limited' growth journey and reinforces the strength of our enterprise proposition. Large-scale engagements of this nature validate our ability to combine operational execution with technology and AI to address complex customer experience requirements. With ResolX adding an AI-led layer to our delivery capabilities, we are building a differentiated platform for enterprises looking to improve customer outcomes while driving greater efficiency and scalability. We remain focused on converting this capability into larger and deeper enterprise relationships across sectors and geographies." Strengthening Position in Critical Infrastructure and Utilities: The mandate further expands One Point One Solutions Limited’s presence in the utilities and critical infrastructure ecosystem, a sector where customer service operations require scale, responsiveness, process discipline and increasing levels of digital engagement. It also aligns with the company's broader strategy of building a diversified enterprise customer base across BFSI, healthcare, retail, telecom, technology, travel and utilities, while increasing the technology and AI intensity of its customer experience offerings. The win adds to One Point One Solutions Limited growing portfolio of enterprise-scale mandates and supports its broader strategy of pursuing profitable growth through a combination of organic expansion, AI-led transformation and deeper customer relationships. With its integrated delivery capabilities and ResolX's AI-led automation and analytics platform, One Point One Solutions Limited is positioning itself to participate in the next phase of customer experience transformation where technology, human expertise and measurable business outcomes converge. ONE POINT ONE SOLUTIONS LIMITED Corporate Office: C-42, TTC Industrial Area, MIDC, Village Pawane, Navi Mumbai, Maharashtra- 400 705. T. 022 6687 3800 F. 022 6687 3889 CIN: L74900MH2008PLC182869 website: www.1point1.com Reg. Office: Unit No. 501, 5th Floor, Naman Centre, G-Block, C-31, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India, 400051. Mumbai. Gurgaon. Indore. Bangalore. Chennai About One Point One Solu(cid:415)ons Limited: Founded in 2008, One Point One Solutions Limited is a publicly listed, India-headquartered global AI- powered customer experience and opera(cid:415)ons management company with over 17 years of delivery exper(cid:415)se. The company operates 10 global delivery centers and employs more than 8,000 professionals, serving clients across the US, Europe, LATAM and India. One Point One Solutions Limited combines human exper(cid:415)se, agen(cid:415)c AI, domain depth and global delivery to transform customer and enterprise opera(cid:415)ons. Through ResolX, our agen(cid:415)c AI pla(cid:414)orm, we move enterprises from conversa(cid:415)ons and transac(cid:415)ons to measurable resolu(cid:415)ons and business outcomes One Point One Solutions Limited offers services across Customer Experience Management, Digital Transforma(cid:415)on and Automa(cid:415)on, Finance & Accoun(cid:415)ng Outsourcing, Trust & Safety, Supply Chain and Opera(cid:415)ons Management, Creator Economy Support and Medical Records and Li(cid:415)ga(cid:415)on Support, working with enterprises in banking and financial services, fintech, e-commerce, healthcare, manufacturing, legal, construc(cid:415)on and more. About ResolX: ResolX is the agen(cid:415)c AI innova(cid:415)on brand of One Point One Technology Labs Pvt. Ltd., a subsidiary of One Point One Solutions Limited, built to move enterprises from conversa(cid:415)ons to resolu(cid: [Showing first 8,000 characters — download PDF for full document]