General Updates

ZAGGLE/26-27/71 September 07, 2026 To To Listing Department The Corporate Relations Department NATIONAL STOCK EXCHANGE OF INDIA LIMITED BSE LIMITED Exchange Plaza, Plot No C/1, G Block Phiroz Jeejeebhoy Towers Bandra Kurla Complex, Bandra (East) 25th Floor, Dalal Street Mumbai -400 051, Maharashtra Mumbai -400 001, Maharashtra Company Symbol: ZAGGLE Company Scrip Code: 543985 Dear Sir / Madam, Sub: Business Responsibility and Sustainability Report for the financial year 2025-26 Pursuant to Regulations 34(2)(f) of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, we are submitting herewith the Business Responsibility and Sustainability Report of Zaggle Prepaid Ocean Services Limited for the financial year 2025-26. We request you to kindly take the same on records. Thanking you, Yours faithfully, For Zaggle Prepaid Ocean Services Limited Hari Priya Company Secretary and Compliance Officer Encl.: As Above Zaggle Prepaid Ocean Services Limited Business Responsibility and Sustainability Report (BRSR) PRINCIPLE 1 Businesses should conduct and govern themselves with integrity, and in a manner that is Ethical, Transparent and Accountable.  100% of Board Members and KMPs  Zero fines, penalties, settlement amounts, covered under awareness and or compounding fees relating to familiarization programmes. regulatory or judicial proceedings.  Zero disciplinary actions against Directors,  Strong commitment to ethical conduct KMPs, employees, or workers for bribery through Anti-Bribery and Anti-Corruption or corruption. policies and governance mechanisms. PRINCIPLE 2 Businesses should provide goods and services in a manner that is sustainable and safe  Digital-first operations supported by  ISO 27001, ISO 9001, PCI DSS, SOC 1 globally recognised standards and Type 2 and SOC 2 Type 2 certifications. certifications. PRINCIPLE 3 Businesses should respect and promote the well-being of all employees, including those in their value chains  310 permanent employees with 100%  Employee well-being supported through health insurance and accident insurance structured welfare measures and coverage. workplace safety initiatives.  100% of permanent and other-than-  Continued focus on employee permanent workers covered under health development, health, safety and an and accident insurance. inclusive workplace. PRINCIPLE 4 Businesses should respect the interests of and be responsive to all its stakeholders  Engagement with 7 key stakeholder  Regular stakeholder engagement groups through multiple two-way supports transparency, responsiveness communication channels. and long-term relationships.  Dedicated mechanisms in place to receive, address and resolve stakeholder grievances. Annual Report 2025-26 PRINCIPLE 5 Businesses should respect and promote human rights  100% of permanent employees and  Zero human rights-related complaints workers were paid more than the statutory were reported during FY 2025–26, minimum wage requirement. reflecting the Company’s commitment to respecting and promoting human rights. PRINCIPLE 6 Businesses should respect and make efforts to protect and restore the environment  Resource-efficient digital operations help  Environmentally responsible and minimise environmental impact. paperless practices embedded across operations.  Improved water intensity, with water intensity per rupee of turnover improving  No significant adverse environmental to 0.0029. impacts identified from the Company's value chain. PRINCIPLE 7 Businesses, when engaging in influencing public and regulatory policy, should do so in a manner that is responsible and transparent  Member of 5 industry and trade  No public-policy advocacy activities associations supporting industry undertaken during FY 2025–26. engagement and knowledge sharing.  No adverse orders related to  Associations include IAMAI, ASSOCHAM, anti-competitive conduct reported ET ILC, IMA India and HYSEA. during the year. PRINCIPLE 8 Businesses should promote inclusive growth and equitable development  ₹13.82 million invested towards CSR  ₹6.82 million contributed towards initiatives during FY 2025–26. education, skill development and welfare programmes for marginalised communities.  CSR initiatives focused on healthcare, education, women empowerment, rural  Continued commitment to social development and livelihoods. welfare, inclusion and meaningful community impact. PRINCIPLE 9 Businesses should engage with and provide value to their consumers in a responsible manner  Multiple customer support channels  Zero reported complaints relating to enable responsive resolution of queries data privacy and cybersecurity during and complaints. FY 2025–26.  Customer interactions tracked through a  Strong focus on customer feedback, centralised CRM with defined SLAs and service quality and responsible data escalation mechanisms. protection. Zaggle Prepaid Ocean Services Limited SECTION A: GENERAL DISCLOSURE I. Details of the listed entity 1 Corporate Identity Number (CIN) of the Listed Entity L65999TG2011PLC074795 2 Name of the Listed Entity Zaggle Prepaid Ocean Services Limited 3 Year of Incorporation 2011 4 Registered office address 15th Floor, Western Block, Vamsiram – Suvarna Durga Tech Park, Nanakramguda Village, Serilingampally Mandal, GHMC Serilingampally Circle, Ranga Reddy District, 500032, Telangana, India 5 Corporate address B1-004, Ground Floor, Boomerang Building, C.T.S. No. 4A, Village Saki Naka, Andheri (East), Taluka Kurla, District Mumbai Suburban, Mumbai - 400 072, Maharashtra, India 6 E-mail haripriya.singh@zaggle.in 7 Telephone +91 40 6519 5784 8 Website www.zaggle.in 9 Financial year for which reporting is being done 1st April 2025 - 31st March 2026 10 Name of the Stock Exchange(s) where shares are listed 1. BSE Limited, Mumbai 2. National Stock Exchange of India Limited, Mumbai 11 Paid-up Capital (C) 13,44,58,445 12 Name and contact details (telephone, email address) Ms. Hari Priya of the person who may be contacted in case of any Company Secretary and Compliance Officer queries on the BRSR report Telephone: +91 40 6519 5784 E-mail: Haripriya.singh@zaggle.in 13 Reporting boundary - Are the disclosures under this Standalone basis report made on a standalone basis (i.e. only for the entity) or on a consolidated basis (i.e. for the entity and all the entities which form a part of its consolidated financial statements, taken together). 14 Name of assessment or assurance provider NA 15 Type of assessment or assurance obtained NA II Products/ Services 16. Details of business activities (accounting for 90% of the turnover) Sr. Description of Main % of Turnover Description of Business Activity No. Activity of the entity 1. Program Fee Program fees represent the aggregate of the following: 38.67 (i) interchange fees (including residual income) generated from transactions made by employees and channel partners of the Company’s corporate clients on their cards, excluding amounts collected on behalf of the Company’s preferred banking partners. (ii) any additional income received by the Company from its preferred banking partners and third-party payment networks such as Visa, and (iii) inactivity fees earned on the un-utilised balance remaining on the cards. 2. Propel platform Revenue classified under Propel platform and gift cards represents amounts 56.92 revenue/ gift cards received from the Company’s customers towards the issuance of reward points (propel points) to the employees and channel partners of such customers. 3. Platform fee / SaaS Zaggle earns fee income from customers for access to and use of its software 2.46 fee / Service fee platform. It comprises fixed subscription charges billed on a per-user basis, along with any one-time setup or implementation fees. Annual Report 2025-26 17. Products/Services sold by the entity (accounting for 90% of the entity’s Turnover) Sr. % of total Turnover Product/Service NIC Code No. c [Showing first 8,000 characters — download PDF for full document]